FAQ

1.Order Confirmation
1.An automated email confirms that your order has been received. Final processing begins after payment verification.

2.Order Adjustments
2.Changes to shipping details may be requested prior to dispatch confirmation.

3.Delivery Tracking
3.Tracking information is issued once the shipment is scanned by the assigned carrier.

4.Color & Finish Variation
4.Lighting and home products may display minor variations due to material properties and screen differences.

5.Assembly
5.Certain lighting fixtures may require professional or basic installation. Installation guidance, when applicable, is included.

6.Return Timing
6.Return inquiries must be initiated within fifteen calendar days from delivery.

7.Refund Timing
7.Refund processing begins after inspection approval and may vary depending on financial institutions.

Support Contact
Email: service@novora1.com
Phone: (323) 272-3963